Design of training programs
The process of preparing training programs in the hotel sector is one of the most successful ways to overcome the difficulties of obtaining specialized human resources in the sector. The initial procedures are carried out through the conscious hotel departments and the responsibility for developing the tourism and hotel services sector. The specialists in this field believe that the most suitable way to organize these programs professionally by nature Divisions and the separation of some according to the various disciplines, but the preparation of collective programs for a group of workers in different departments or disciplines, this program does not achieve the basic objective, for example, the nature of the work of the front office is different Mama is responsible for the food and drink department and is responsible for the production and evaluation of food and beverage services, conferences and meetings … etc, and to achieve the process of designing programs aimed at this industry must be sold the following steps:.
Hotel Needs Analysis: – This step calls on the designer to determine whether the program implemented conforms to the actual need to be developed in advance in order to develop the work in the hotel, whether there is a problem already exist or to find an opportunity for development. The researcher noted that some training programs
Functional Behavior Analysis: The effective design of the hotel training program requires the analysis of each task from its functional elements to its components or components. Such as (knowledge, information and skills analysis), which means all behavioral, actual and professional activities and their compatibility with the job site. This analysis is necessary to match jobs with occupants and the nature of programs prepared (2)
Trainee Needs Analysis: – The program designer here collects data about the trainees and includes the following:
Expected number (number of participants)
Work site
Scientific experiences, qualifications, personalities and programs in which he participated
Years of previous service
The skill level of the participant
The language of the program
Stimulation methods
General characteristics (behavioral, skill, professional)
Required equipment
The objective of this information is to design an appropriate training program and the nature and capabilities of participants
Setting goals: –
The objectives of the program are to address the objectives of the program. The effectiveness of the programs depends on the efficiency of the designer in selecting and writing the successful objectives and based on the general and partial goals that reflect the hotel’s needs, job and task behaviors and training methods. The General Assembly on key goals the program seeks to achieve. (1)
5. Balancing goals with available resources:
The designer is based on the balance between the training objectives and the needs of the trainees according to the available financial and training resources and the nature of the hotel training programs that are required to be achieved and put before him the following elements:
The training of the trainees is free and preferably from dealing with them the hotel previously and achieved success and the tourism departments, hotels, institutes and training centers help in the implementation of this.
Prepare the list of trainees and hours and devote them to training and develop incentives for those who will achieve the program with excellence.
Training rooms and provide them with the resources and training tools required to implement the programs, taking into account the time not inconsistent with the traffic of the hotel (tourist season, conferences) and prefer times of implementation during the recession. The hotel is free of guests.
Obtain the budget required financially and issue the order of fundamental approvals from senior management to facilitate the implementation of programs without delay
Implementation: – The implementation of the programs after the preparation of the previous steps in the end to be done in a manner identical to what has been specified and here it is necessary to point out the need to follow up implementation by the administrators and programs after the end of the training session to take advantage of all the elements that emerged in the future (1) )
(2) Zuwain ‘Abd al-Amir Abdul Qadhim, Hotel Art and Management, 1 Wael Publishing, Amman, Jordan, 2003, p. 140
(1) Ali Mohamed Abdel Wahab, Training and Development Organizations I 1, Dar Hazan 2006, p. 19.
(1) Mohsen Marwan Hotel Management and Economics, Dar Al-Majal Publishing, Amman, Jordan I 1, 1995 p. 223.
Functional Behavior Analysis: The effective design of the hotel training program requires the analysis of each task from its functional elements to its components or components. Such as (knowledge, information and skills analysis), which means all behavioral, actual and professional activities and their compatibility with the job site. This analysis is necessary to match jobs with occupants and the nature of programs prepared (2)
Trainee Needs Analysis: – The program designer here collects data about the trainees and includes the following:
Work site
Scientific experiences, qualifications, personalities and programs in which he participated
Years of previous service
The skill level of the participant
The language of the program
Stimulation methods
General characteristics (behavioral, skill, professional)
Required equipment
5. Balancing goals with available resources:
The designer is based on the balance between the training objectives and the needs of the trainees according to the available financial and training resources and the nature of the hotel training programs that are required to be achieved and put before him the following elements:
Prepare the list of trainees and hours and devote them to training and develop incentives for those who will achieve the program with excellence.
Training rooms and provide them with the resources and training tools required to implement the programs, taking into account the time not inconsistent with the traffic of the hotel (tourist season, conferences) and prefer times of implementation during the recession. The hotel is free of guests.
Obtain the budget required financially and issue the order of fundamental approvals from senior management to facilitate the implementation of programs without delay
(1) Ali Mohamed Abdel Wahab, Training and Development Organizations I 1, Dar Hazan 2006, p. 19.
(1) Mohsen Marwan Hotel Management and Economics, Dar Al-Majal Publishing, Amman, Jordan I 1, 1995 p. 223.
