Month: January 2025

Quality of hotel services Nasreen Hamid Muzal Supervised by Asst. Lect.. Mayassa Nazem Al-Moussawi First: The concept of quality: Quality in the language The origin of the word “quality” in the Arabic language goes back to “good” and the good More

The concept of hotel service quality Nasreen Hamid Muzal Supervised by Asst. Lect. Mayassa Nazem Al-Moussawi Several concepts of hotel service quality can be mentioned, including: Hotel service quality: It is a set of valuable qualities, characteristics and benefits that More

The importance of hotel service quality Nasreen Hamid Muzal Supervised by Asst. Lect. Mayassa Nazem Al-Moussawi Many studies indicate that the basis for improving the performance of hotel establishments and achieving competitive advantage is the quality of service, and its More

Hotel Services Quality Objectives Nasreen Hamid Muzal Supervised by Asst. Lect. Mayassa Nazem Al-Moussawi The objectives of hotel services quality can be summarized as follows: Providing services that achieve satisfaction through the available characteristics that the customer knows. The customer More

Dimensions of Hotel Service Quality Sereen Hamid Muzal Supervised by Asst. Lect. Mayassa Nazem Al-Moussawi Many researchers and writers have addressed the quality of hotel service and mentioned that measuring the quality of service in general is done through several More

Hotel Service Quality Measurement Models Sereen Hamid Muzal Supervised by Asst. Lect. Mayassa Nazim Al-Moussawi There are two main models for measuring hotel service quality, which are mainly based on a set of evaluation indicators, represented by the gap model More