Types of Hotel Services

Faqar Saadoun Hassan
Asst. Lect. Haider Diaa Salman

Hotels are classified according to the variety of services they provide to guests, as each department of the hotel performs a specific function assigned to it. The multiplicity of services provided by hotels to guests plays a fundamental role in attracting guests, which positively reflects on the hotel’s revenues and thus increases profits, and on the contrary, it harms the hotel. Hotels are currently competing to provide multiple and varied services to their guests of high quality, which increases their fame, and thus improves their image in front of competitors and benefits them.

Hotel services provided to guests vary from one hotel to another and from one country to another, as a result of the difference in the purpose for which the hotel was established. We see that the services provided to pilgrims differ from the services provided to guests of tourist and recreational hotels as well as guests of therapeutic hotels.
(Alwan, 30:2009) mentioned in his study the sections and types of hotel services provided to guests, including:
1- Front Office Section
The hotel’s front office is distinguished by being the backbone of the hotel due to its importance and effective role in the hotel service activity, as it provides many services that in turn are characterized by direct contact with the guest.
Among the services provided by the front office are the following:
A- Making reservations for guests.
B- Reception and welcoming guests.
C- Mail and information, which means distributing the guests’ mail to all other departments and providing information and answering guests’ inquiries.
D- Telephone, fax and Internet, this service generates revenue for the hotel when used by guests.
C- Baggage porters, these employees perform a range of services including transporting bags from the reception desk to the guest’s room.
H- Auditors and cashiers, these employees are in almost continuous and direct contact with guests, as they receive cash payments and checks from guests in exchange for the reservation, in addition to following up on records And keeping accounting books for each inmate.