Hotel Services Quality Objectives

Nasreen Hamid Muzal
Supervised by Asst. Lect. Mayassa Nazem Al-Moussawi

The objectives of hotel services quality can be summarized as follows:
Providing services that achieve satisfaction through the available characteristics that the customer knows.
The customer enjoys the time he spends outside his place of residence and satisfies his needs and desires and achieves his purpose of the service.
Achieving economic benefits because it represents a source of bringing hard currency to the country.
Raising the capacity of the natural environment by caring for the environment and exploiting it well as a source of tourist attraction such as lakes, rivers, lakes, etc. (Khashai, Marabti, 2020: 19)

There are many factors that influence improving the quality of hotel services, including the following:

Reliability, compatibility and stability in We mention the most important factors affecting the quality of hotel services as follows:
Efficiency of performance, so there are no errors or delays in these services.
Response, desire, and readiness by employees to provide the service.
Quick access, obtaining the service, and its availability at the time and place the customer wants in the hotel.
Skill and knowledge in the ability to communicate with customers.
The external appearance and material requirements of the service and other equipment and basic and complementary services.
Good treatment, politeness and respect while providing the service.
Honesty, honesty and trust that the hotel must have.
Security and freedom from doubt by the customer when proceeding to purchase the service or product from the hotel. (Abu Saa, Al-Shakshak, 2018: 197)