Components of hotel services

Faqar Saadoun Hassan
Asst. Lect. Haider Diaa Salman

The hotel supply side includes two basic components: the typical core services (essential) that the hotel establishment is supposed to provide, and the complementary services (auxiliary) that some establishments are distinguished by providing over others:

The first branch: core services (essential)
They are represented by the basic elements of responding to the needs of guests, and achieving the benefits that the guest seeks to achieve and obtain by obtaining the service, such as transportation to a specific location or obtaining a specific service, or finding a solution to a professional problem, or repairing damaged equipment. In the hotel industry, the core service is accommodation, as the accommodation or housing service in the room inside the hotel is considered the core service, which means that the guest buys the room for the purpose of obtaining the main benefits during his stay at the hotel, i.e. services (sleep, rest, entertainment, food, drink) “(Mundhir, Fahd, 22:2015)

What distinguishes the core service from the complementary services is that it is provided directly to the guests, and it is not possible to rely on indirect distribution points as is the case with the complementary services that can It is distributed directly by the establishment or by indirect distribution points, as the accommodation service is provided by the hotel, while reservations and information can be provided through travel and tourism companies, travel agencies or websites (Munther, Fahd, 2015: 23)
The core services are divided into two main groups, which are:
First – Room sector services: These are represented by:
1- Front office services: This is the unit that receives and contacts guests to provide comfort during their stay at the hotel establishment and even bids them farewell upon departure (Al-Masry, 2000: 227)
It is considered the link between hotel guests and management, and the main functions can be summarized as follows (Mulukhiyah, 2007: 121)
A- Greeting guests and welcoming them on behalf of the hotel management.
B- Selling rooms, receiving reservations, registering guests and allocating rooms to them.
T- Receiving and distributing mail, letters and parcels to guests while they are at the hotel or sending them to their addresses after they leave the hotel.

C- Providing information regarding the hotel or other aspects of activity that interest guests.
C- Receiving and following up on guest complaints and trying to investigate the guests and trying to investigate them and take measures to correct the situation.
The following are the most important sub-units of the front office unit, through which accommodation and food can be provided to the guests of the hotel establishment and also obtain their dues, which are (Abdul Qader, 49: 2004)
 Reception: This is one of the most important departments, as it is the first department that receives guests with a smile and welcomes them, and does what is necessary for the stay and determines their private rooms in addition to receiving mail and messages for the guests and reservations. There is usually a board divided into boxes to place the guests’ keys.
 Reservation: It is a set of rules and procedures determined by the hospitality establishment, through which the guest ensures that there is a place (room) of his own for accommodation.
 Inquiries Unit: It is the unit that provides all the information to the guests.
 Treasury Unit: It is the unit that collects the hospitality establishment’s dues from its guests after submitting the invoice as a document indicating all the services they received throughout their stay, and it also provides them with security for their property.